Windows Boot Failure – Newest Virus & Service Call
“Windows Boot Failure.
Press OK to Fix Boot Failure”
Another morning, another phone call — this time it’s about a virus…those are always fun.
“Hi Matt.” [again, his number showed up on my cell]
“Hey Kreg. Whatcha doing? Can you come over and take a look at my computer?”
“Ahh, yeah, I guess.”
“What is it? I know it’s early, but are you still in your pajamas?”
“No, I’m ready.”
“Well, could you come over? The screen keeps telling me that the hard drive is bad, but when I put it in safe mode and run a check on the hard drive, it says that it’s ok. Then when I reboot, this window keeps coming up that says, “windows boot failure. press ok to fix boot failure”, so I do and it wants to scan my drive for errors, but I don’t want to do that do I?”
“I’ll be over.”
Are the Stars in align or what?
What’s the deal with the phone calls lately? Anyways, if you arrived here looking for a free solution to your dilemma, here you are —
If you are getting a black screen with the words “safe mode” in all four corners, along with some message centered at the top that may read something along the lines of:
“Windows Vista (TM) Home Premium (6002 vistasp2_101014-0432 Service Pack 2)”
“Windows Vista (TM) Home Basic (6001.vistasp1_ldr.101014-0432 Service Pack 1)”
…then we’re talking about the same virus.
Here’s what you do:
1) Either get on another computer and Google how to enable safe mode for your computer type/model, read the manual and/or ask someone ow to do this since not all computers/laptops are the same. My friend’s HP needed to have F8 held down in order to be in safe mode, but the neither the keyboard nor the screen indicated what key to push, so that’s why I suggest figuring it out first. 😉
2) Now that you know how to do it, we’ll restart the machine that’s got the problem by holding down the Control-Alt-Delete keys [yes, all 3 at the same time]. This should make a screen pop up where in the lower right corner you can choose to restart — do so. 🙂
3) Now that your computer is rebooting, get ready to push your mystery key. :) When appropriate [typically when the HP, Dell or whatever name pops up at first] hold down the key (F8 or whatever) and this will make yet another screen appear.
4) Here’s where it gets a little tricky, so re-read this several times before doing it. ;) Ok, you’re staring at this screen with like 10 choices, normally you’d enter “safe mode” [near the top] and/or choose the advanced mode which says something like “restart your computer at an early save” / “system restore” or something like that [which is in the bottom half of the screen], but neither of these work with this particular virus, so instead, we’re going to pick the first option: “repair your hard drive” or something similar to that. It’s actually the absolute first option and you may not see it because it will be highlighted already and for some reason my eyes scanned right over it. 😉
5) Now that you’ve found the “repair” option, select that. Of course, there’s another screen and this time it wants to know which save point do you want to use. My recommendation is to pick the most recent and work your way back into the past. This way you will have a better chance of retrieving the most amount of recent work instead of going too far back and having to redo a bunch of stuff. If the recent choice does not prove to fix anything, do the procedure again, but this time pick the next one on the list and so on until everything returns to normal.
6) Now that’s you’ve picked your first restore point, you’ll confirm and restart the computer. From here, it will procedure to reboot again and although it might take longer than normal to boot [this first time], don’t panic, for it has to put things back in order so allow it another 10 to 20 seconds before you making the decision that “This isn’t working!”
7) You should be pleasantly relieved that your computer comes back to its original condition. I would still recommend running a virus checker and then backup your important files after you’re sure that there’s no longer a threat to your machine’s stability.
So there you have it — a free guide to fixing the most recent virus attack. You could of course choose some of the other reference material on the net [answers.yahoo.com, forums.majorgeeks.com, or even forums.techguy.org] regarding this problem, but after I searched and read those same pages, I could not find an answer that really worked and that’s why I came up with this one. 🙂
Drop me a comment and let me know how this process saved your sanity or not. Until next time, or the next phone call…